Survey and Audit
Web Application
RedQuanta is a global business transformation firm that provides brands with the most intimate knowledge of consumer expectations and experiences.
It helps consumer-centric brands run mystery audits to evaluate the customer experience of their products and services.
These audits have different goals, such as finding inconsistencies between expected and actual customer experiences, identifying integrity gaps, and recognizing the expectations of a specific customer segment, among others.
RedQuanta was looking for a development partner to automate its online survey platform. This platform was used by their customers to manage their mystery audits, collect feedback from mystery shoppers, validate the feedback, and generate client reports.
Automating the platform would help the company avoid manual tasks such as setting mystery audit questionnaires for clients, assigning feedback of shoppers to reviewers, and allocating mystery shopping assignments to shoppers.
After understanding the clients' requirements, we developed the following solution:
A module was added to the platform for the clients to add and manage custom questionnaires for their mystery audits.
An algorithm was designed and integrated into the platform to distribute shopper feedback reports to reviewers based on customizable criteria.
An algorithm was designed and integrated into the platform to distribute shopping assignments to shoppers based on customizable criteria.
With the help of Jellyfish Technologies, RedQuanta automated its online survey platform and freed the RedQuanta administrators from carrying on repetitive tasks such as setting up the questionnaires, managing feedback reports, and assigning mystery shopping assignments to shoppers.
Furthermore, their customers gained the flexibility to set up their questionnaires aligned to the goal of their mystery audits, customize the criteria of feedback validation, and shopper selection for their mystery audits.
For us, one more happy client was added to the list.
We are here to answer your questions 24/7
