From Accenture to Deloitte, IBM, Adobe, Xerox, Dell, EY, Whirlpool, Wipro, KPMG, and LinkedIn, among others, more and more businesses from all fields are leveraging the power of RPA (Robotic Process Automation) today. RPA technology has use cases in every industry today.
Unlike humans, it is far more efficient and innovative, works 24X7, and offers incredible flexibility in execution.
Something as simple as automating your payroll processing tasks can empower your HR department and ensure timely payment.
If you want to leverage the power of this cool technology but aren’t sure what processes to automate, here are the top ones that businesses most commonly do:
1. ERP Data Entry (Maximize the productivity of your back-office staff)
Manual data entry is one of the most time-consuming and error-prone processes that can impact the entire workflow of your business. If this process is driven manually in your business, chances are that your back office staff will spend most of their time doing the tedious ERP journal entries.
By automating your entire ERP data entry process, you can redirect their attention to more strategic tasks that are core to your business niche.
RPA bots do not make errors or get tired after a while of doing tedious entries. They will ensure more accurate data entry for you with no downtime (since they can work with 100% capacity without any breaks) and require minimal IT resources.
2. Contact Center Operations (Maximize the productivity of your contact centers)
Contact centers work with lots and lots of customer data. They deal with customer requests and queries, loads of calls, and client profiles. On top of that, they have to respond to customer complaints constantly.
When all of this is handled manually, it can become hugely chaotic and overload your employees, thereby affecting their productivity and quality of work.
RPA bots are versatile.
They can help you manage and analyze large volumes of customer data, enabling your employees to attend to customers in a better way. By collecting and analyzing input data from incoming calls, they can handle note taking seamlessly for you. They can predict customers’ needs and behaviors precisely to enhance customer satisfaction.
Upgrade the credibility of your customer service with Robotic Process Automation.
3. Employee onboarding and offboarding (Maximize the productivity of your HR and IT departments)
The process of onboarding and offboarding is labor and time-intensive, especially for the HR department. Training and induction is the first step in onboarding an employee. It also increases the workload of the IT department. New profiles and user accounts are needed to be created. IT equipment is issued.
Similarly, employee offboarding also involves lots and lots of activities and paperwork. Handling these tasks manually leads to unnecessary delays and errors, thereby impacting productivity.
By implementing RPA, you can ensure a smooth, timely, consistent, and error-free onboarding and onboarding process.
Ready to make your new hire 100% equipped from day 1?
4. Accounting reconciliation (Maximize the productivity of your Accounts department)
Securing the reliability of records and balances is important to identify errors and fraudulent activities. Accounts reconciliation ensures to do this.
By letting RPA bots handle your accounts reconciliation process, you can ensure high accuracy.
5. Payroll management (Maximize the productivity of your HR department)
Payroll calculations and formulae are rule-based, which makes the payroll management process a perfect candidate for Robotic Process Automation.
The manual payroll calculation method is tedious, time-consuming, repetitive, and involves lots of human effort. It is common to see data inaccuracies and payment delays in places where payroll management is highly manual-driven.
By automating your payroll management process, you can empower your HR department to handle large data entries, and carry payroll management tasks accurately and avoid payment delays.
How to Choose Which Processes are Ideal for Automation
With such incredible benefits, every business would want to jump onto the RPA bandwagon. But, bot deployment must not be a blind process. For your automation to be successful and yield you better ROI, it’s important to choose the right business processes to automate.
Here are some excellent ways to help you identify which processes are appropriate for Robotic Process Automation:
- Look for manual processes that are highly dependent on employee involvement
A business process is suitable for automation if it is time-consuming, repetitive, and needs employee attention. For instance, making a customer data entry. Automating such manual and repetitive tasks will ensure faster execution with minimized errors.
- Identify high-volume tasks that need round-the-clock attention
Like most businesses, it must be common for you to receive a high volume of orders and complaints round-the-clock, even outside of office hours. But, if you completely rely on manual processes, you won’t be able to address these tasks 24×7. Consider integrating RPA bots into these high-volume tasks that need to be addressed regardless of the time.
- See if the tasks are definable, consistent, and occur the same way every time
Look for rule-based, standardized tasks that occur consistently. The rule is that if you can define a task easily, you can automate it. Back-office tasks are best suited for automation since they are standardized and highly repetitive.
Ready to Leverage The Power of RPA?
Start by understanding your business processes and their objectives.
Having a bird’s eye view of your entire business workflow would help you choose the most ideal processes for automation.
Do not make the mistake of implementing RPA in a rush by choosing processes that are flawed to start with.
Companies leading in Robotic Process Automation like Jellyfish Technologies can help you pick the best processes that are fit for automation.